Consumer protection law of 2026 enhances online and financial service regulations

The Employers and Industrialists Federation (OEB) informs about the provisions of the Consumer Protection (Amendment) Law of 2026 (Law 30(I)/2026).

The law aims to ensure the smooth functioning of the internal market for distance contracts, with a focus on financial services.

The main provisions include:

• Right of withdrawal in online contracts: Traders must provide an option for consumers to withdraw, such as a “click here to withdraw” button or equivalent wording.
• Distance financial services: Modernized rules are organized into five sections:
• Pre-contractual information: Traders must provide clear, comprehensible information on a durable medium before contract conclusion.
• Right of withdrawal: Consumers can withdraw within 14 days without justification or penalties.
• Payment in case of withdrawal: Consumers pay only for services already provided, without penalties.
• Adequate explanations: Traders must provide sufficient, free explanations to help consumers assess if the contract meets their needs and financial situation.
• Additional online protections: Practices that mislead or manipulate consumers or impair their ability to make informed decisions are prohibited.

Key definitions include:

• Financial service: Banking, credit, insurance, investment services, or related to pensions, investments, or payments.
• Distance contract: A contract concluded without the physical presence of parties, through an organized remote service system.

The legislation comes into force on June 19, 2026. For more information, refer to the announcement by the Consumer Protection Service.